FAQ's: FAQ

CJ TASTY TREATS FREQUENTLY ASKED QUESTIONS

How do I place an order?

If you visit our online shop you will be able to see our full range of products which are all available to be purchased online and delivered or collected on a date of your choosing.
How long will my order take to arrive?

Orders may take up to 5 business to be processed as all products are baked to order. Orders can be collected in person from Margam, just contact us to arrange a convenient time or alternatively they can be delivered, and we have a few options available. If you have further questions about deliver please email cj@cjtastytreats.co.uk.
Where do you deliver?

All our products can be posted to any UK postcode. We do offer a ‘letterbox’ option so they will fit through a standard letterbox, and the good thing is you don’t need to be home when they arrive!
Can I collect my order?

Yes of course, please contact Cath to arrange a mutually convenient collection time. Email: cj@cjtastytreats.co.uk Phone: 07534 191795
Do you take bespoke orders?

We love a challenge, so just let us know what you're thinking and we can have a chat and see what we can come up with together. Ideally we will need a few weeks notice so the sooner you can let us know the better!
I’m sending my order as a gift, will my payment information be included in the box?"

We don’t include any receipts, invoices or pricing details in the box, all order information will be sent to you via email. You will have the option to add a gift message to your order at the checkout so the recipient knows what lovely person sent them!
I received the wrong order/my order has arrived damaged. What do I do?

We’re so sorry that your order hasn’t arrived as expected. Please email cj@cjtastytreats.co.uk including your order number, a description of the issue and a picture of any damage and we’ll get back to you ASAP to resolve this for you.
How long will my biscuits last for?

The biscuits are individually heat sealed so they will last for at least four weeks, but they are too lovely not to be eaten sooner!
Do you offer gluten free or vegan cookies/cakes?

We do make vegan biscuits and gluten free, just let us know at the time of ordering. Please be aware that the colour of the biscuits may vary slightly to the original designs.